Terms of Service

Welcome to tatcha. By accessing or using our website at https://tatchamuse.shop, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order.

Order Processing

All orders are processed within 2-4 business days. Please note that processing times do not include weekends or holidays. Once your order has been processed, it will be shipped according to the estimated shipping time outlined below.

Shipping

Shipping typically takes between 7-15 business days after order processing is complete. Shipping fees are calculated based on your location and selected shipping method and will be displayed at checkout.

Returns and Refunds

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was shipped. In such cases, please contact us at nguoilinhxuaanly2008@gmail.com to arrange a return with no shipping cost to you.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days back to your original method of payment.

Order Cancellation

Orders may be canceled within 24 hours of placing the order. To request a cancellation, please contact us immediately at nguoilinhxuaanly2008@gmail.com. After this period, we cannot guarantee the ability to cancel the order as it may have already been processed or shipped.

Pricing and Payment

All prices are listed in US dollars and are subject to change without notice. Payment for orders is required at the time of purchase via the available payment methods on our website.