Shipping Policy

Thank you for shopping with tatcha. Please review our shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time

Once your order has been processed, please allow 7-12 business days for delivery. Shipping times may vary depending on your location and other factors outside of our control.

Shipping Fees

Shipping fees are calculated based on your order and destination and will be displayed at checkout before you complete your purchase.

Order Cancellation

You may request to cancel your order within 24 hours of placing it by contacting our customer service team at nguoilinhxuaanly2008@gmail.com. After 24 hours, orders will have entered processing and cannot be canceled.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return the item within 14 days of receipt for a refund, subject to the conditions below.

To be eligible for a refund, items must be returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds will be processed within 5-10 business days after we receive and inspect the returned item.

How to Initiate a Return

To begin a return, please contact our customer service team at nguoilinhxuaanly2008@gmail.com with your order details and reason for return. We will provide further instructions.