Return & Refund Policy

Thank you for shopping with tatcha. We strive to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing your order.

Order Processing and Shipping Times

Once your order is placed, please allow 1-3 business days for processing. Shipping typically takes 7-12 business days to arrive.

Return Window

If you wish to return an item, you must initiate the return within 14 days of receiving your order. Returns requested after this period will not be accepted.

Conditions for Returns

Items must be returned in their original condition, unused, and with all original packaging and tags. Please note that customers are responsible for return shipping costs unless the item you received is defective, damaged, or incorrect.

Return Shipping

Return shipping fees are calculated at checkout when placing an order. For returns due to damage, defects, or incorrect items, please contact our customer support at nguoilinhxuaanly2008@gmail.com for instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, please allow 5-10 business days for the refund to be processed. Refunds will be issued to the original payment method used at checkout.

Order Cancellations

Orders can be canceled within 24 hours of placement. After this window, cancellations cannot be guaranteed, as your order may have already been processed or shipped.